FAQ
Frequently Asked Questions (FAQ)
For personalized plush gifts from bewithmestore.com
Shipping Details
Q: Which countries do you ship to?
A: At the moment, we only ship within the United States.
Q: How much is shipping?
A: Shipping costs are shown at checkout and depend on location and order size.
Q: How long does delivery take?
A: Delivery usually takes 1–5 business days (depending on location)
Production & Processing
Q: How long does personalization take?
A: 1–3 business days on average.
Q: Will I get a preview before production?
A: We currently do not offer previews, but we carefully format all custom text.
Q: Do you offer rush orders?
A: Not officially but email us and we’ll do our best!
Product Details
Q: What kind of materials do you use?
A: We use ultra-soft, high-quality, baby-safe materials.
Q: Can I wash the plush toy?
A: Yes, we recommend gentle hand washing and air drying.
Q: What size are the plush toys?
A: Sizes vary, but most are around 14-21inch. Each product page includes exact details.
Q: Can I personalize my item?
A: Yes! Just add your custom text before check out.
Customization Questions
Q: Where will the name appear?
A: The custom name or message is usually printed on the plush’s belly or accessory. Check each product page for placement.
Q: Can I choose the font or color?
A: Most products come with a pre-selected font and color for best visibility, but feel free to contact us if you have a request!
Q: Do you offer custom designs or logos?
A: Not at the moment, but we’re working on expanding our options!
Problems With Orders
Q: I didn’t receive a confirmation email. What should I do?
A: Check your spam folder or contact us to resend it.
Q: My tracking hasn’t updated.
A: Sometimes carriers take time to update. If it’s been more than 5 days, reach out.
Q: My order arrived but it’s wrong.
A: We’re so sorry! Email us with a photo and we’ll make it right.
Payments & Discounts
Q: What payment methods do you accept?
A: Visa, Mastercard, PayPal and more.
Q: Do you offer discounts for bulk orders?
A: Yes! Email us for custom or large quantity pricing.
Q: Can I use more than one discount?
A: Yes! Our welcome discount (10% off your first order) can be combined with free shipping on orders over $59. Both will apply automatically at checkout.
Packaging & Gifts
Q: Is your packaging eco-friendly?
A: We use minimal, recyclable packaging whenever possible.
Q: Can I hide the price in the package?
A: Absolutely! We never include prices in shipped packages.